FREQUENTLY ASKED QUESTIONS "TICKETS"

I have already registered for the event but have not received a ticket. What to do?
No problem. Simply contact our participant management at +49 89 248 815 350 or teilnehmer@service.sv-veranstaltungen.de.
Our colleagues will assist you promptly and efficiently.


What services are included in my ticket?
Your ticket includes participation in the event, covering live presentations, panel discussions, and surveys. Additionally, you will have access to a rich variety of food and beverages during the lunch and coffee breaks. Networking opportunities with other participants and the concluding get-together are also part of the package. Approximately one week before the event, you will receive all the information about the event. Furthermore all participants will gain access to recordings of the released presentations a few days after the event.


I have already purchased a ticket but have not yet received an invoice.
Please contact our participant management team at  +49 89 248 815 350 or teilnehmer@service.sv-veranstaltungen.de for assistance.


My access code is not working. What to do?
In the booking interface, you can enter your access code in the top-LEFT corner. If the code you are using returns an error message, please contact our participant management team at  +49 89 248 815 350 or teilnehmer@service.sv-veranstaltungen.de for assistance.

My promotion code is not working. What to do?
In the booking interface, you can enter your access code in the top-RIGHT corner. If the code you are using returns an error message, please contact our participant management team at  +49 89 248 815 350 or teilnehmer@service.sv-veranstaltungen.de for assistance.
 

I can no longer attend the event. Can I cancel my ticket?
Yes, you can cancel your ticket free of charge up to 14 days before the start of the event. After that, you will be charged the full ticket price. Alternatively, you can easily transfer your ticket to another person from your company. Our participant management team will be happy to assist you. Please provide us with the information for which booking number the participant data should be changed by contacting us at +49 89 248815350 or teilnehmer@service.sv-veranstaltungen.de.


I have a typo in my name, and I don't want it to appear on the name tag. How can I change it afterwards?
No problem. Just send us an email with the requested changes and your ticket number to teilnehmer@service.sv-veranstaltungen.de, and we will assist you as soon as possible.


Have I already booked a ticket? / Is Person XY from our company registered?
Please send us the information to teilnehmer@service.sv-veranstaltungen.de alongside the email address under which a (potential) booking was made. We kindly ask for your understanding that locating the booking is only possible with the booking number or the email address provided during the booking process.

FREQUENTLY ASKED QUESTIONS "EVENT PROCEDURE & LOCATION"

Where does the event take place?
Marinaforum
Johanna-Dachs-Straße 46
93055 Regensburg
+49 941 507-1415 / 1416
https://www.marinaforum.de/ 

Further information on directions can be found at https://www.edpc.eu/ .


What are the parking options on-site?
Here you will find the directions and map of the Marinaforum.   

  • Parkhaus Marina Quartier, Von-Donle-Straße 5, 93055 Regensburg
  • Candis Parken, Geor-Aichinger-Straße 5, 93055 Regensburg
  • Parkplatz Unterer Wöhrd (Altes Eisstadion), Wöhrdstraße 62, 93059 Regensburg

Are there hotel recommendations near the venue?
We have blocked room contingents in the following hotels, valid until October 14, 2024. You  can find all hotels that are close proximity to the venue here: https://www.edpc.eu/participation/accomodation/

  • Hampton by Hilton, Johanna-Dachs-Straße 10, 93055 Regensburg,  +49 941 307 88 00
  • Alter Schlachthof, Am alten Schlachthof 9, 93055 Regensburg, +49 941 463 77 70
  • DOCK1, Alte Straubinger Straße 7, 93055 Regensburg, +49 941 600 90 90
     

Are food and drinks provided at the event?
We always ensure your culinary satisfaction at our events. This includes coffee and small snacks upon arrival, hot and cold meals during the lunch break, coffee breaks with sweet or savory snacks, and our traditional get-together. There is always something to suit your taste. All beverages and meals are, of course, complimentary for participants!


Is consideration given to alternative dietary preferences for food and drinks?
Please send information about your dietary preferences (vegan, lactose-free, gluten-free) to +49 89 248815350 or teilnehmer@service.sv-veranstaltungen.de. This will enable us to guarantee alternative diet meals on site.